App Language vs. AI Language: Language Settings in the Safina App

Understand the important distinction: this guide explains where to change the language of the Safina app interface and where to configure the voice and language of your AI assistant.

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Karsten Kreh Karsten Kreh
RequirementDetails
Safina planBasic or higher

When you work with Safina, you’re moving through two “language worlds”: one is the app interface you use. The other is the voice your callers hear on the phone.

These two settings are separate from each other. That gives you maximum flexibility, but it’s an important distinction to understand. We’ll explain where to adjust what.

The app language: your user interface

This setting only affects the text you see inside the Safina app. It changes the language of menus, buttons and descriptions.

It has no influence on the language your Safina speaks with callers. So you could, for example, use the app in English while your AI assistant greets your customers in German.

How to change the app language:
  1. Go to the “Profile” tab in the bottom menu bar. Screenshot of the Profile settings in the Safina AI app. The "App Language" option (Change the app's language) is highlighted in green. Other settings like change password, theme, subscription, legal information, customer support and danger zone (delete profile) are also visible. Shows the customization options for the user interface of the Safina AI phone assistant.
  2. Select the menu entry “App Language”. Screenshot of the "App Language" selection in the Safina AI app. Shows options for German (active), English (US), French and Spanish, each with country flags. Illustrates the multilingualism and adaptability of the user interface of the Safina AI phone assistant.
  3. Pick your preferred language from the list and confirm the selection. The app will switch over immediately.

The AI language: what your callers hear

This is the configuration of your assistant’s actual voice. Here you decide how Safina sounds on a phone call and which language she speaks.

You’ll find these important settings in your assistant’s configuration hub.

How to adjust the language and voice of the AI:

  1. Go to the “Safina AI” tab in the bottom menu bar. Screenshot of the Safina AI app settings. The "Speech Behavior" option (Language, voice and tonality) is highlighted in green. Other general settings like forwarding to Safina, notifications and recordings, plus advanced organization options (sync CRM, booking link), are visible. Shows the customization options for the AI voice of the Safina AI phone assistant.
  2. Scroll down to the “Speech Behavior” section. Screenshot of the "Speech Behavior" settings in the Safina AI app. Options for the AI voice model (Cartesia Sonic 2.0 Standard), language (German, language switching disabled - highlighted in green) and voice (Anna) are visible. A slider for adjusting the tonality from "Formal" to "Casual" and a "Test voice" button are also present. Shows the comprehensive personalization of the Safina AI phone assistant for businesses.
  3. Here you’ll find all the relevant options:
    • Language: Choose the primary language in which Safina should greet callers. Safina can also automatically recognize other languages during a call and switch if needed.
    • Voice: Pick one of the available voices.
    • Tonality: Decide whether your assistant should address callers formally or in a more casual tone.

Summary: where do I change what?

  • Want to change the app menus? -> Go to “Profile”.
  • Want to change the voice your callers hear? -> Go to “Safina AI”.

This separation makes sure you can use the app the way that works best for you, while your assistant stays perfectly tailored to your callers.

Your Safina team

9:41

Safina handled 51 calls this week

46

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1

Dangerous

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EM
Emma Martin 67s 15:30

Wants to discuss the offer for the new campaign and has questions about the timeline.

LS
Laura Smith 54s 14:45

Asking about the order status and when the delivery arrives.

TH
Tim Miller 34s 13:10

Schedule a meeting for the project discussion next week.

Unknown 44s 11:30

Prize promise – probably spam.

SK
Sarah King 10s 09:15

Complaint about the last order, asks for a callback.

MM
Mike Mitchell 95s Dec 13

Wants to discuss a potential collaboration.

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Amy Roberts 85s Dec 13

Is your colleague and wants to discuss the project.

JK
Jack Kennedy 42s Dec 12

Asking about available appointments next week.

LB
Lisa Brown 68s Dec 12

Has questions about the invoice and asks for clarification.

Calls
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Profile
9:41
Call from Emma Martin
Dec 12
11:30
67s
+12125551234

Wants to discuss the offer for the new campaign and has questions about the timeline.

Key points

  • Call back Emma Martin
  • Clarify timeline & pricing questions
Call back
Edit contact

AI Insights

Caller mood Very good

The caller was cooperative and provided the needed information.

Urgency Low

The caller can wait for a response.

Audio & Transcript

0:16

Hello, this is Safina AI, Peter's digital assistant. How can I help you?

Hi Safina, this is Emma Martin. I wanted to discuss the offer and the timeline.

Thanks, Emma. Are you mainly deciding between the Standard and Pro package for the launch?

Exactly. We need the Pro package and would like to start next month if onboarding is possible in week one.

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