Salt (formerly Orange Switzerland) is Switzerland’s third-largest mobile operator, known for competitive pricing and solid network coverage. Salt offers a straightforward range of mobile plans, from prepaid to unlimited subscriptions, and all of them include call forwarding as a standard feature. Whether you’re on a Salt Swiss or Salt Plus plan, the setup process is the same.
GSM Forwarding Codes for Salt
Salt uses the standard GSM codes that are the same across all mobile carriers. Open your phone’s dialer and enter the code, replacing [number] with the full destination number including country code (e.g., +41791234567 for a Swiss number).
| Forwarding Type | Activate | Deactivate | Check |
|---|---|---|---|
| All calls | **21*[number]# | ##21# | *#21# |
| No answer | **61*[number]**[seconds]# | ##61# | *#61# |
| Busy | *69*[number]# | #69# | *#69# |
| Cancel all | ##002# |
Replace [seconds] with the ring time before forwarding activates: 5, 10, 15, 20, 25, or 30 seconds.
Example: Forward unanswered calls after 20 seconds to +41791234567:
**61*+41791234567**20#Setup via the My Salt App
The My Salt app (available for iOS and Android) is the easiest way to manage your Salt account on the go, including call forwarding.
- Open the My Salt app and log in with your Salt credentials
- Navigate to your mobile subscription
- Find Services or Call settings
- Look for Call forwarding (Rufumleitung / Renvoi d’appels)
- Select the forwarding type (all calls, no answer, busy, unreachable)
- Enter the destination number and confirm
The app provides a clear overview of your current settings and any active forwarding rules.
Setup via the Salt Online Portal
Salt’s web portal offers an alternative for managing forwarding from a desktop or laptop:
- Log in at salt.ch with your My Salt account
- Go to your mobile account or subscription details
- Navigate to services or call management
- Set up your forwarding rules and save
This is helpful if you prefer a larger screen or need to manage multiple Salt subscriptions.
Salt Customer Service
Contact Salt support at 0800 700 700 from any Swiss phone (free) or +41 78 700 70 00 from abroad. The support team can help you configure forwarding over the phone.
Salt Plan Overview
Salt keeps its plan lineup simple. Here’s how forwarding works with each:
- Salt Swiss: Includes unlimited calls within Switzerland. Forwarded domestic calls are covered by your plan. Forwarding only works to Swiss numbers.
- Salt Plus / Salt Europe: These plans include calls to EU/EEA countries, but call forwarding still only works to Swiss mobile and landline numbers.
- Salt Prepaid: All GSM forwarding codes work on prepaid. Forwarded calls are charged at the prepaid per-minute rate from your credit.
- Salt Business: Full forwarding support with the same GSM codes. Business customers have access to additional management tools.
Things to Watch Out For
- Roaming and Switzerland: Switzerland isn’t an EU member, so standard EU roaming rules don’t apply. Salt does offer roaming packages for EU countries and beyond, but check the specifics of your plan before relying on forwarding while abroad.
- Swiss destinations only: Salt does not support forwarding to numbers outside Switzerland. Always use the +41 format for the destination number.
- Visual voicemail: If you use Salt’s voicemail, setting up no-answer forwarding will redirect calls away from voicemail to your chosen destination instead. To restore voicemail later, remove the custom forwarding and reactivate voicemail through the My Salt app.
- Phone number format: Always include the country code when entering the destination number in a GSM code. For Swiss numbers, use +41 followed by the number without the leading zero (e.g., +41791234567, not 0791234567).
- Multilingual support: Salt’s app and portal are available in German, French, Italian, and English. Menu labels adjust to your language preference.
Troubleshooting
- GSM code gives an error message: Check the destination number format. The country code (+41 for Switzerland) must be included. If the error persists, try restarting your phone and entering the code again.
- Calls still go to voicemail: Salt’s voicemail may have a shorter timeout than your forwarding delay. Deactivate voicemail through the My Salt app, or reduce the seconds value in the
**61*code so forwarding kicks in before voicemail does. - Forwarding stops working after a while: Some network changes or plan updates can reset forwarding rules. Re-enter the GSM codes if you notice forwarding has stopped.
- Can’t reach Salt customer service: If 0800 700 700 is busy, try the online chat on salt.ch or manage forwarding directly through GSM codes.
Using Safina with Salt
Safina works with Salt just like any other Swiss carrier. Set up conditional forwarding so your phone rings first and Safina steps in when you can’t answer:
**61*[your Safina number]**20#
*69*[your Safina number]#When Safina picks up, it talks to the caller, gathers the important information, and sends you a notification with a summary. No more missed calls, no more playing phone tag. Check the setup guide for your Safina number.
Frequently Asked Questions
Does Salt prepaid support call forwarding?
Yes. Salt prepaid customers can use all standard GSM forwarding codes. Each forwarded call is charged at your prepaid per-minute rate from your credit balance. Make sure you have enough credit before activating forwarding.
How do I turn off all call forwarding on Salt?
Dial ##002# from your Salt phone and tap call. This clears all forwarding rules (unconditional, no answer, busy, and unreachable) at once. You’ll see a confirmation message on screen.
Can I forward Salt calls to a number outside Switzerland?
No. Salt only allows call forwarding to Swiss mobile and landline numbers (+41). Numbers in Germany, Austria, or other countries are not accepted by the network.
Can I use Safina with Salt?
Yes. Set up conditional forwarding with your Safina number using the GSM codes listed above. Your Salt phone rings first, and if you don’t answer, Safina takes the call, speaks with the caller, and sends you a summary. Learn more about Safina.
