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Help Articles

Find step-by-step guides and answers to common questions.

App Language vs. AI Language: Language Settings in the Safina AppApp Feature

App Language vs. AI Language: Language Settings in the Safina App

Understand the important distinction: this guide explains where to change the language of the Safina app interface and where to configure the voice and language of your AI assistant.

Karsten KrehKarsten Kreh
Book Appointments During the Call: Safina AI's Calendar IntegrationApp Feature

Book Appointments During the Call: Safina AI's Calendar Integration

Learn how Safina AI's calendar integration automatically books appointments in your Google or Microsoft calendar. Set up direct appointment booking now!

Karsten KrehKarsten Kreh
The Basics: How Call Forwarding to Safina WorksSetup

The Basics: How Call Forwarding to Safina Works

Understand the technology behind Safina. We explain in simple terms what call forwarding (or call diversion) is, how it uses your Safina number, and when it takes over your calls.

Karsten KrehKarsten Kreh
Safina Call Forwarding Not Working?Help

Safina Call Forwarding Not Working?

Your calls aren't being forwarded to Safina? This troubleshooting guide shows you how to fix the issue on your mobile phone in 2 steps and what Apple users need to watch out for.

Karsten KrehKarsten Kreh
The Safina Call List: Filtering and Finding Calls QuicklyApp Feature

The Safina Call List: Filtering and Finding Calls Quickly

Stay on top of your calls. This guide shows you how to use the call list in your Safina app, spot new messages, and use filters to quickly find what you're looking for.

Karsten KrehKarsten Kreh
Call Summaries in Safina: Every Detail ExplainedApp Feature

Call Summaries in Safina: Every Detail Explained

Discover the heart of Safina. See how a call summary is structured, from the AI analysis and key takeaways to the full transcript and audio recording.

Karsten KrehKarsten Kreh
Call Transfer to an External Number: How to Use the "Human-in-the-Loop"App Feature

Call Transfer to an External Number: How to Use the "Human-in-the-Loop"

Use Safina AI's intelligent call transfer to flexibly hand off callers to an external number. Learn how to configure the "Human-in-the-Loop" feature here.

Karsten KrehKarsten Kreh
Changing Your Personal Information and Password in SafinaSetup

Changing Your Personal Information and Password in Safina

Has your information changed? This short guide shows you how to quickly and easily update your name or password in the Profile tab of your Safina app.

Karsten KrehKarsten Kreh
Connect Safina AI to Your CRM via WebhookIntegration

Connect Safina AI to Your CRM via Webhook

Integrate Safina AI seamlessly with your CRM to automate your call management. Learn how to create and configure webhooks to sync call data in real time and streamline your business processes.

Karsten KrehKarsten Kreh
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